Recovery & Repair
Data Recovery
Recover data for hard drives
iPhone Data Recovery
Deal with iPhone data loss
Android Data Recovery
Recover lost Android data
iOS Unlocker
Unlock iOS without password
Broken Android Data Extraction
Retrieve data from broken Android
iOS System Recovery
Handle iOS system problems
Backup & Restore
Android Data Backup & Restore
Backup and restore Android data
iOS Data Backup & Restore
Backup and manage iOS files
Data Transfer
DoTrans
Transfer data among phones and PC
iOS Transfer
Focus on transferring iOS data
WhatsApp Transfer for iOS
Freely transmit WhatsApp data
Multimedia
Screen Recorder
Record everything on your screen
ScreenMo
Screen mirror phones to PC
Video Converter Ultimate
Convert video into any format
Free HEIC Converter
Convert HEIC to JPG/PNG
Video Cutter
Edit and clip your videos
Recovery & Repair
Data Recovery Recover data for hard drives
iPhone Data Recovery Deal with iPhone data loss
Android Data Recovery Recover lost Android data
iOS Unlocker Unlock iOS without password
Broken Android Data Extraction Retrieve data from broken Android
iOS System Recovery Handle iOS system problems
Backup & Restore
Android Data Backup & Restore Backup and restore Android data
iOS Data Backup & Restore Backup and manage iOS files
Data Transfer
DoTrans Transfer data among phones and PC
iOS Transfer Focus on transferring iOS data
WhatsApp Transfer for iOS Freely transmit WhatsApp data
Multimedia
Screen Recorder Record everything on your screen
ScreenMo Screen mirror phones to PC
Video Converter Ultimate Convert video into any format
Free HEIC Converter Convert HEIC to JPG/PNG
Video Cutter Edit and clip your videosG
iOS Tips

iPhone, iPad, iPod Touch: Cannot Get Mail – The Connection to the Server Failed

By FonePaw | Dec 07 , 2017

Some iPhone, iPad or iPod Touch users complain that the mail app display error message like "Cannot Get Mail The connection to the server failed" when they try to retrieve new mails, especially from Microsoft Exchange.

 

You May be Interested In:

 

This happens to almost all iOS devices running on iOS 11, iOS 10, iOS 9, iOS 8, iOS 7 and iOS 6, which means that iPhone 8, iPhone 7/7 Plus, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone 5s, iPhone 5c, iPhone 5 and iPhone 4s and a majority of iPads are all included.

 

Fix iPhone Mail Connection to Server Failed Error

The following are several different methods that should help you fix Connection to the Server Failed problem on iPhone or iPad. Please continue to read.

Note: To avoid any data on your iPhone being lost, to back up all things is a must.

 

CONTENTS
Solution 1: Reenter Password
Solution 2: Move Email to Different Inbox Folder
Solution 3: Change the Account Password
Solution 4: Change Microsoft Exchange Security Settings
Other Possible Solutions

 

Solution 1: Reenter Password

Sometimes this problem happened on your iPhone or iPad after you changed your mail password on your computer or laptop. Therefore, you may need to log out and then log in your mail to ensure that it can work well as usual.

STEP 1. In your iOS device, go to Settings > Accounts & Passwords.

STEP 2. Choose the mail account and click Delete Account.

STEP 3. Then, back to the Account & Passwords screen and add your account back.

 

Delete Mail Accounts

 

Solution 2: Move Email to Different Inbox Folder

If possible, just try to select all the mails from the inbox that fail to open and move them to a temporary folder (or different folder) created on the server by right-clicking on the items and choose "Move to" option. Then you should go to the folder and check if they are available to access. If it doesn't work or even impossible to execute this step, it's alright and you can continue to read the other solutions.

 

Move Mails to New Mailbox

Solution 3: Change the Account Password

If the connection to the server still fails after you try the above methods out, you may probably consider changing your Mail account password. Mail service providers may have trouble in updating your mail information and building valid a connection. To change the password of your account, please go to the official web of mail services like Gmail, Outlook, Microsoft Exchange,  Yahoo, iCloud for further help.

 

Mail Services

Solution 4: Change Microsoft Exchange Security Settings

  • Open Active Directory Users and computer. Then select View > Advanced Features on the top menu.
  • Find and right click the mail account to choose Properties. Then, select Security tab and choose Advanced.
  • Tick the checkbox "Include inheritable permissions from this object's parent".

 

Change Microsoft Exchange Security Settings

 

Other Possible Solutions

  • Change the Mail Days to Sync field to No Limit.
  • Reset Network settings via Settings > General > Reset > Reset Network Settings.
  • Disable iCloud. Navigate back to mail account and reset the password.
  • Delete the account and create it as a new account.

 

iPhone Mail App

If the "Cannot Get Mail – The Connection to the Server Failed" error cannot be fixed though you have tried all of the solutions above, please drop us a comment in the below area to let us know!

 

guest
84 Comments
Oldest
Newest Most Voted
Inline Feedbacks
View all comments
Hds Sergiu
Hds Sergiu
5 year before

FUCK APPLE , they suck. They were good till steve jobs died. Not they are a piece of crap with overpriced products. Next phone will definitely not be an iphone. fucking crap. Can't find a solution to this, tried everything except throwing the phone out the window.

Emily Watson
5 year before
Reply to  Hds Sergiu

Sorry that it doesn't work out. Check if there are other methods that you haven't tried

Firas Alwan
Firas Alwan
4 year before
Reply to  Emily Watson

I have had the same problem with Iphonex (Iphone 10). I have done every single soultion but it didnt work. the only think worked for me was to go to the exchange and go to the user mailbox then go to Manage Mobile t, then delete the phone from the list and try to re add it the account to the phone.

Emily Watson
4 year before
Reply to  Firas Alwan

Thank you for sharing!

John Chud
John Chud
4 year before
Reply to  Hds Sergiu

just did that, new ibone 7 wont sync, yet ipad will as does the android, its a problem with certificates, apples new ios wont accept them.

Firas Alwan
Firas Alwan
4 year before
Reply to  Hds Sergiu

I have had the same problem with Iphonex (Iphone 10). I have done every single soultion but it didnt work. the only think worked for me was to go to the exchange and go to the user mailbox then go to Manage Mobile t, then delete the phone from the list and try to re add it the account to the phone. Good Luck

DFWM2
DFWM2
4 year before

I've had the same problem the last two days. What worked for me was to completely turn off the phone, let it sit a minute, then turn it back on. Poof! All new email was in the inbox.

Danny DeSantis
Danny DeSantis
4 year before

So, I had the same problem setting up a new ip8.
Turns out I had reached the maximum number of mobile devices synchronised with exchange server - which is 10 (server had stored all previous phones and tables used)
Once I deleted all the old devices from the server it worked straight away.

Emily Watson
4 year before
Reply to  Danny DeSantis

Thank you so much for sharing!

Bronwyn Reid
4 year before
Reply to  Emily Watson

How did you do that Danny? I think I have the same issue.

Shelly Benedict
Shelly Benedict
4 year before
Reply to  Danny DeSantis

I have the same phone and no one has been added today... any other thoughts?

PRathod
4 year before

how can i change advaced setting as per your given guide.

Andrew Walton
Andrew Walton
4 year before

Is there any problems with yahoo mail I’m gettin an error message on my phone with yahoo when I want to open my messages? Tried all the other things just says failed to connect to the server? Any ideas

samantha
samantha
4 year before
Reply to  Andrew Walton

Having a similar problem with yahoo via the mail app. Keeps asking for my password, accepts the password, but then still fails to download mail. Same problem on iPad.

Chelo Harrison de Arballo
Chelo Harrison de Arballo
4 year before
Reply to  samantha

I’m in the same boat and haven’t changed anything in my yahoo accounts recently. Way to go iPhone/Apple. Fix this :/

Steve
Steve
4 year before

I'm having the same problem as well. Error says "updated at 11:21, account error". I click details and it says "cannot get mail. The connection to the server failed". I thought it had something to do with the earthquake we've just had in Cheltenham, yes Cheltenham! I've turned it off and back on again. I can get in to my yahopo account on both my PC and laptop so it's probably an Apple problem. I'm just going to leave it for a while and then if it doesn't sort it self out I'll delete my yahoo account from my phone and try and add it back.

Oaklandbrains
Oaklandbrains
4 year before
Reply to  Steve

Same problem. I deleted my yahoo account from my iPhone like suggested but it won’t let me add it back in. I put in my password, it flashes momentarily like it’s about to add and goes back to the add screen not having installed the account. I can access email directly through the yahoo site, so I’ll wait until apple resolves this.

Marcy
Marcy
4 year before
Reply to  Oaklandbrains

Me too!!

Alexandra Fntn
Alexandra Fntn
4 year before
Reply to  Marcy

Me three!!!

Mallory
Mallory
4 year before
Reply to  Oaklandbrains

Same thing! I hope it's resolved soon! Makes me realize how much I love having my email at the tips of my fingers!

Janice Hoff
Janice Hoff
4 year before
Reply to  Andrew Walton

Just happened to me too. Email downloaded at 7:25 am but won’t download now. I haven’t changed anything in the past 2 hours.

Christie Centanni
Christie Centanni
4 year before
Reply to  Andrew Walton

Got the same message, tried changing the password now it accepts the login info but just keeps going back around to the different login options. Anyone know what’s going on?

Sarah Linda
Sarah Linda
4 year before

Contact [email protected] for help

Sue Kinsey
Sue Kinsey
4 year before
Reply to  Andrew Walton

Same on iPad and iPhone. No yahoo email since 4:30 am, won’t accept password says fails to connect to server. Can sign into yahoo email on my husband’s PC using password my iPhone/iPad won’t accept.

Sarah Linda
Sarah Linda
4 year before
Reply to  Sue Kinsey

Try to contact [email protected] Com for help

Scott thomas
Scott thomas
3 year before
Reply to  Sue Kinsey

Lovely to tell you about this [email protected] Com she will help you out

VPG001
VPG001
4 year before
Reply to  Andrew Walton

It’s strange that everyone’s experiencing the same problem today... I think something’s wrong with yahoo!

Calum Jackson
Calum Jackson
4 year before
Reply to  Andrew Walton

Yahoo sends a confirmation email after I signed in, so it is registering the logon

Suzanne
Suzanne
4 year before
Reply to  Calum Jackson

I got this too.

Barb Bayne
Barb Bayne
4 year before
Reply to  Andrew Walton

Our iPads shut down last night for yahoo email. Keeps saying “connection to server failed” from what I’m seeing on this post, could it possibly be Yahoo not our equipment? Changed all our passwords too, to no avail.

Christine Cornwall
Christine Cornwall
3 year before
Reply to  Barb Bayne

I did the same.

Stephanie Humphries
Stephanie Humphries
4 year before
Reply to  Andrew Walton

I am having the same exact issue. I can access mail through the yahoo app though. I’ve tried all of the above and doesn’t seem to fix the problem.

Marcy
Marcy
4 year before
Reply to  Andrew Walton

Same thing here! I can get mail via the Yahoo app. but not via iPhone mail. Must b an Apple error.

Suzanne
Suzanne
4 year before
Reply to  Andrew Walton

I can get to yahoo mail fine through safari, but not the mail apps on my iPhone or iPad. I tried the steps above. Deleted, tried adding account. Didn't work. Changed password logged in through safari, tried account again didn't work. Same thing on both iPhone and iPad. I gave up and just downloaded the yahoo app. It is okay, but I really don't like the ads, and I'm not willing to "upgrade" and pay for the app. I really don't get what happened between last night and this morning...

Marcy
Marcy
4 year before
Reply to  Andrew Walton

It’s back up and working!!!

Sarah Linda
Sarah Linda
4 year before
Reply to  Andrew Walton

Try to inbox hackersusan78 @gmail.com for help

Sarah Linda
Sarah Linda
4 year before
Reply to  Andrew Walton

Inbox [email protected] Com for more information

Maricela
Maricela
4 year before

I just woke up and tried to check my emails and i'm having the same problem.

Sarah Linda
Sarah Linda
4 year before
Reply to  Maricela

Try to inbox [email protected] for help

Barb Bayne
Barb Bayne
4 year before

I did an upgrade on my IPad Thurs night (2/15/2018). Just wondering if that could have done something? Upgrade to 11.2.5. But, also affecting hubby’s Ipad. He didn’t do an upgrade.

Sarah Linda
Sarah Linda
4 year before
Reply to  Barb Bayne

Inbox [email protected] for help

GINA
GINA
4 year before

SAME ISSUE! I TRIED ALL THE SOLUTIONS AND NOTHING HAS WORKED. EVEN ERASED PHONE AND BACKED UP FROM WHEN EMAIL WAS WORKING- NOT A FIX. PLEASE HELP!

Sarah Linda
Sarah Linda
4 year before
Reply to  GINA

Contact [email protected] for help

Cheryl Adams
Cheryl Adams
4 year before

Same error message here on iphone - last email update was at about 3am (pacific time). No problem accessing my email on the PC or my Samsung tablet.

Sarah Linda
Sarah Linda
4 year before
Reply to  Cheryl Adams

Inbox [email protected] Com for more information

Karen Karling Fouty
Karen Karling Fouty
4 year before

I turned my phone off and on, downloaded the upgrade and even tried deleting Yahoo and adding it back. Except now I can't add it back!

Elizabeth Kelner
Elizabeth Kelner
4 year before

Same here, deleted yahoo account and now cannot add back!

Mitch
Mitch
4 year before

i just deleted and tried to add several times and it won't accept any changes. mine went done around 6:30 EST this morning.

Justine Badami
Justine Badami
4 year before

Glad to see everybody is having this problem. Was thinking it's just me. Hope this gets fixed soon!! I tried to re enter the password like they said and still wouldn't work. Now I get the connection failed message. So frustrating!

Wendy VL
Wendy VL
4 year before

Mine has been up and down all night. Reset everything and now it won’t even load yahoo on my phone

Sandy Castle
Sandy Castle
4 year before

i have the same issue. Started at 7:32am and is effecting all of my yahoo accounts - 5 - and this issue is from my iPhone and my husband has the same issue, started today, from his iPad. sounds like an issue with Yahoo. I'm able to successfully access mail from hotmail and a company email account from my iPhone.

Felicity Bebron
Felicity Bebron
4 year before

This is happening on yahoo both on my apple and android so maybe not apple but yahoo

Karen Maris
Karen Maris
4 year before

I have this problem frequently. I switch to the Yahoo mail app when it
happens and it works. Therefore I believe the problem is with Apple, not Yahoo. If you don’t have the Yahoo app, download it from the App Store and get your email using it.

Carla Annibale
Carla Annibale
4 year before
Reply to  Karen Maris

The app doesn’t work for me

Karen Maris
Karen Maris
4 year before
Reply to  Carla Annibale

Are you sure you have the Yahoo app? It is different that the mail app Apple provides.

Carla Annibale
Carla Annibale
4 year before
Reply to  Karen Maris

Purple background with white envelope..says Yahoo Mail

Carla Annibale
Carla Annibale
4 year before
Reply to  Karen Maris

Downloaded from App Store

Carla Annibale
Carla Annibale
4 year before
Reply to  Karen Maris

comment image

Karen Maris
Karen Maris
4 year before
Reply to  Carla Annibale

Yes, that’s it. Wow, sorry to hear it won’t work for you!

Hyacinthos Christou
Hyacinthos Christou
4 year before

I am having the same problem on my iPhone. Although all my other email accounts work fine, yahoo keeps being disconnected under error message. My yahoo account, if I go on Safari and log in the traditional way, works ok, so I am wondering if Apple is acting any adjustments, which in any case WE should have been notified in advance about.

Carla Annibale
Carla Annibale
4 year before

I’ve tried Safari too. Nothing is working

Sarah Linda
Sarah Linda
4 year before
Reply to  Carla Annibale

Don't be tried try to contact [email protected] Com for help

Sarah Linda
Sarah Linda
4 year before

Inbox [email protected] Com for help

Carol Ingle Whiteman
Carol Ingle Whiteman
4 year before

I have the same issue, i deleted the email account and tried to reinstall and it still isn't working. Sound like is a yahoo server issue.

marie225
marie225
4 year before

thank god i'm not alone here I've been playing around with my yahoo email for hours on my iPhone and can see now that others are also having issues. I cannot receive emails with yahoo account on my iPhone, but it works ok on the computer. on my iPhone it just comes up fails to connect to the server. my other email accounts work on the iPhone so what's up YAHOO? or is it APPLE?

BVR
BVR
4 year before

I have the same problem and am guessing it may be caused by Yahoo as they have been sending me emails for a few months saying that I need to update to their app. I just set up the Yahoo app on my iPhone and am able to access their email. Don't like this but it may be the only way to continue to access my 2 Yahoo mail accounts.

vasi
vasi
4 year before

yahoo is gone ..we go back on pen and paper..:))

Vaso Christoforides
Vaso Christoforides
4 year before

iPhone email not working.. deleted the account to try to resolve this issue but Yahoo does not give me the option to continue. Mail works fine on the pc it is only iphones.. it could also be an Apple issue - wait and see whether server issue is resolved or not!

Hope Sterling
Hope Sterling
4 year before

I had trouble with ALL my Apple devices....powered down, walked away and restarted 10 minutes later...all fine now

Cheryl Adams
Cheryl Adams
4 year before
Reply to  Hope Sterling

Tried that just now and its working!

Sarah Linda
Sarah Linda
4 year before
Reply to  Hope Sterling

Inbox [email protected] Com for help

Carla Annibale
Carla Annibale
4 year before

Yay. It’s working !!!!

Vaso Christoforides
Vaso Christoforides
4 year before

Its fixed

Vaso Christoforides
Vaso Christoforides
4 year before

Whatever it was it is working now, all my emails have been restored and it is updating 🙂

Marcy
Marcy
4 year before

It’s working now!!

Alex Samuel
Alex Samuel
4 year before

Re "Cannot Get Mail - The Connection to the Server Failed", I went through multiple websites, including this one and support.apple.com and wanted to blow my brains out when I saw the complex and potentially dangerous solutions, probably all written by 20 something techno geniuses. I did what no one suggested and what was first thing we did 35+ years ago. Turned phone off and turned it back on. Seems that is still works.

Sparx BPO
4 year before

today i am getting some issue with opening yahoo mail on my phone. is there any serious issue?

Cerys
Cerys
4 year before

I deleted my account like it said on the first one but now it wont let my add the account back. Does anyone know what to do to help it.

Emily Watson
4 year before
Reply to  Cerys

Hi,

Restart the phone and try to add an account back again.

Susan Hawksworth
Susan Hawksworth
4 year before

comment imagecomment image I am trying to set up new gmail acct on I phone and get connection to server failed cannot get mail message.

jack maxwell
jack maxwell
4 year before

I read your blog and like it very much. Thanks for sharing.
How to Add Email Accounts to iPhone’s Mail App

Sarah Linda
Sarah Linda
4 year before

I will advice you all to contact [email protected] for more information

Micheal smith
Micheal smith
3 year before

HACKERSUSAN78 AT GEEMAIL DOT COM BEST OF BEST

Rachel Craig
Rachel Craig
3 year before

So I got locked out of my Apple ID, which is kinda sucky and important, but what sucks even more is that the mail app also isn’t connecting to the server and therefore is not receiving the email to rest my Apple ID password. I’m probably going to have to go to Apple support about this, because I have tried some many things to rest this and honestly I am lost. So right now, I’m getting constant verification popups, I cannot download anything, and I cannot seem to fix this cluster of a problem. Can I get a rip in the chat?


Submit Guest Post to FonePaw

Share Your Masterpiece on FonePaw

84
0
Would love your thoughts, please comment.x
()
x