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Product Updates

Get Help with Error Code of FonePaw Product

By Admin | Aug 18 , 2016

With its professional mobile solution products, FonePaw attracts more and more users. Some of the users contacted us with their confusion about error codes that they came across during the registration. Here we conclude 9 error codes and their solution accordingly. This post can be applied to all FonePaw products: iPhone Data Recovery, iOS Transfer, Video Converter Ultimate, Android Data Recovery, Mobile Transfer.

FonePaw Products

 

Error 99

 

When you are registering the FonePaw products, the error occurs if network disconnects on your computer.

 

Solution: Check network connectivity on your computer. Try to reconnect the network or restart Wi-Fi router if you are using a Wi-Fi network. If the network disables temporarily on your area, wait till it is recovered and retry the product registration.

 

Error 2, 4001, 4201, Invalid

 

Error 2 means there is error occurred with your server. Error 4001 means the registration code doesn't exist in our database while Error 4201 indicates there is no purchase record for this registration code. The Error Invalid probably happens after you install a new operation system on your computer.

 

Solution: First, confirm the product is the right one you purchase. Second, check the registration code you spell it correctly especially the sensitive.

 

If you still have problem, please contact our supporting team via support@fonepaw.com, visiting the supporting page or submit a question on feedback page of the product.

 

Error 4104

 

Every registration code can only be used on one device. So if you have used the code on one PC, you will see Error 4104 when you try to register with the code on other PC.

 

Solution: Avoid use the same registration code on different computers. If you need to use the FonePaw products on different computers, please consider our Multi-User package.

Products Price and License

 

Error 4103

 

The error code means that the registration code has expired.

 

Solution: If you purchase a One-year Business License of the FonePaw product, the registration code could expired. You can purchase the product again if you feel like it.

 

Error 4102

 

When you are registering, you need both the registration code and the email address that you used to purchase the product. The error appears when you type the wrong email address.

 

Solution: Try your other email address. If you completely forget which email address it is, you might contact our customer supporting team for help via support@fonepaw.com or submit a question on feedback page of the product.

 

Error 4101

 

The error means that you have applied and received a refund.

 

Solution: If you want to use the FonePaw after the refunding, you can always purchase the products again.

 

If you have any other errors that haven't been listed here, please leave a comment below. Or our customer supporting team will always be there for you.